At Cuddle Charm, your happiness matters to us. Our Happiness Guarantee means that if something isn’t right with your purchase, we’ll work with you to find a fair resolution under the terms below.

Please contact support@cuddlecharm.com within 72 hours of receiving your order to report a concern or request a return. Include your order number and a brief explanation so we can assist you.

Returns for Items Delivered in Good Condition

If your order arrives in good condition but you wish to return it:

• Submit your return request within 72 hours of delivery.
• Email support@cuddlecharm.com with your order number.
• Wait for return approval and instructions before sending anything back.
• A $12.95 handling and delivery fee per returned item will be deducted from your approved refund.

Change-of-mind return requests submitted after the 72-hour window are not eligible under this policy. Personalized products are subject to the separate terms below.

Broken, Damaged, or Incorrect Items

Please inspect your order upon arrival. If an item is broken, damaged, or different from what you ordered, email support@cuddlecharm.com promptly, preferably within 72 hours of delivery.

Include:

• Your order number.
• A description of the issue.
• Clear photos of the item and, where relevant, its packaging.

If the issue is confirmed, we will arrange a replacement at no additional cost. If a replacement is unavailable, we will discuss an appropriate resolution with you. The $7.95 change-of-mind return fee does not apply to confirmed damaged or incorrect items.

Order Cancellations

We begin processing orders promptly. Cancellation requests must be submitted within 3 hours of placing your order.

Email support@cuddlecharm.com with your order number and “Cancellation Request” in the subject line.

Cancellation requests received after the 3-hour window cannot be guaranteed because production, packing, or shipment may already have begun. Sending a request does not confirm cancellation; please wait for our confirmation.

If cancellation is no longer possible, eligible non-personalized items may be returned after delivery under the return terms above.

Personalized Products

Products customized with names, dates, personal messages, sign-offs, or other customer-specific details cannot be returned for a change of mind.

If your personalized item arrives damaged, defective, or with a personalization error made by us, please contact support@cuddlecharm.com so we can resolve the issue.

For other concerns involving personalized items, we may offer store credit or a discount of up to 50%, at our discretion. These alternatives are not guaranteed.

Customer-Provided Information and Personalization Errors

Please carefully review your shipping address and personalization details before submitting your order.

We cannot accept change-of-mind returns or guarantee free replacements for errors in customer-provided information, including incorrect names, dates, spelling, messages, or addresses.

If you notice an error, contact us immediately. We will try to help, but changes may no longer be possible once processing or production has begun.

Refund Processing

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method. The applicable $7.95 fee per item will be deducted from approved change-of-mind returns.

Refunds typically appear within 3–5 business days after processing, although your bank or payment provider may require additional time.

Holiday Shipping and Delivery Delays

During holidays and other busy periods, production and delivery may take longer than usual. Weather, carrier disruptions, and other unexpected events may also affect estimated delivery dates.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise. A temporary carrier delay does not automatically qualify an order for a refund.

If your package is significantly delayed or appears lost, contact support@cuddlecharm.com so we can investigate and discuss the available resolution.

Contact Us

For return requests, cancellations, or questions about your order, email:

support@cuddlecharm.com

Please include your order number in your message.

This policy does not limit any rights you may have under applicable consumer protection laws.