About Us

Our story begins when a single mom and her kids had a hard time finding special gifts for their loved ones. They wanted to make gift-giving easier and more meaningful, so they decided to start their own company, Cuddle Charm Shop.

Cuddle Charm Shop is all about bringing families closer together with thoughtful gifts. We carefully pick products that we believe will make a positive impact on people and their loved ones. When we shared these products with others, we were touched by the heartwarming stories of connection and togetherness they created.

Today, we've grown into a close-knit family-focused community, working to make families happier, one gift at a time.

Our Mission
Our goal is to become the most loved family gift provider in the USA and around the world, aiming for 1,000,000 orders delivered by 2025. By achieving this, we'll also be able to give back to local charities and help families in need.

Our Values
Our values guide everything we do, from hiring and training our team to how we reward them. We strive to live by these values every day:

Be Innovative: Have fun, be creative, and open-minded.
Pursue Excellence: Always deliver an amazing experience.
Promote Unity: Respect others and foster positive team spirit.
Empower Change: Embrace and drive positive improvements.
Seek Growth: Continuously learn and grow.

Our Guarantee
We want you to be completely happy with your order. If for any reason you're not satisfied, contact our customer care team within 30 days, and we'll make it right. Please note that since our products are personalized, we can't accept returns once the order has been processed. But rest assured, our customer care team will go above and beyond to ensure your satisfaction.

Quality
Quality is our top priority. All our products are made to order and shipped from the USA, supporting American jobs. Our standard delivery time is about 5-7 days from the date of purchase, with an additional 2-5 days for personalized products. We also offer expedited shipping for some items.

Cuddle Charm Shop is the highest-rated family gift store, with thousands of 5-star reviews. If you have any questions, feel free to email us at Support@cuddlecharm.com. We're always here to help and would love to hear from you.